End-to-End Event Operations Management for one of India's Largest FinTech Festival
Project Name
FinTech Festival India 2022
Client
Constellar Exhibitions India Pvt. Ltd. — a fully owned subsidiary of Temasek Holdings, Singapore, and organiser of the Singapore FinTech Festival
Location
Pragati Maidan, New Delhi, India (redeveloped and renamed Bharat Mandapam in 2023)
Project Type
National-scale FinTech conference, exhibition and multi-city roadshow — combining conference halls, exhibitor booths, VIP hospitality and delegate registration under one integrated operation.
Project Size
- Main event: 3 days on-site (20–22 July 2022) at Hall 3 & Hall 4 (First Floor), Pragati Maidan, New Delhi
- 4 pre-event city roadshows: Bengaluru, Chennai, Mumbai and New Delhi
- 2 large-format conference halls operated concurrently
- 1,200 sqm exhibition floor carpet and 4,500 sqm of pathway/foyer/entrance carpeting
- Speakers Lounge (117 sqm), Board Room (54 sqm) and Press Room (36 sqm) built and operated as VIP/common areas
- 12,000+ delegates and 500+ Indian and global speakers/leaders across the confluence
- International participation including Singapore, the UK, Israel, Canada, Japan, Finland, Brazil and Russia
- Backed by NITI Aayog and six central government ministries
Scope of Work
DOPS Event Operations LLP was engaged to manage the complete operational execution of FinTech Festival India 2022, covering both the pre-event roadshow phase and the main three-day event across Hall 3 & Hall 4 (First Floor), Pragati Maidan:
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- End-to-end event operations management for the entire project lifecycle
- Planning and execution of 4 city roadshows (Bengaluru, Chennai, Mumbai, New Delhi)
- On-site execution of 2 conference halls, including staging, seating and technical coordination
- Exhibitor management and exhibition booth operations, including standard 9 sqm shell scheme booths
- VIP lounge setup and hospitality management — Speakers Lounge, Board Room and Press Room
- Complete delegate registration management, including registration branding and Q-management systems
- Conference & dining area build-out, including staging, seating, buffet and bar infrastructure
- Food court design and operations
- Ambience, décor and experiential branding across foyer, aisle and common areas
- Medical room setup and AV power infrastructure (genset backup)
Client Requirements
- A single operations partner capable of delivering consistent execution quality across four cities and one flagship national event
- Seamless coordination between roadshow activity and the main event to build momentum ahead of the July confluence
- Government-grade protocol handling given the involvement of NITI Aayog and six central ministries
- A frictionless registration and delegate experience for 12,000+ attendees and 500+ high-profile speakers
- VIP and dignitary management suited to an international delegation from countries including Singapore, the UK, Israel, Japan and Canada
Challenges
- Coordinating operational teams and logistics across 4 geographically dispersed roadshow cities ahead of a single flagship event
- Running 2 conference halls in parallel without cross-impact on session timing, AV or delegate flow
- Managing high-volume registration for 12,000+ delegates alongside VIP and speaker protocol for 500+ leaders
- Meeting the compliance, safety and protocol expectations of a government-backed, internationally attended confluence
- Maintaining consistent brand and service standards for a global organiser (Temasek/Constellar) across every touchpoint
DOPS Solution
DOPS deployed an integrated Event Operations Management framework spanning the full project — from roadshow planning through to fabrication and main-event delivery:
- Structured city-wise roadshow teams with standardised operation manuals to ensure consistency across Bengaluru, Chennai, Mumbai and New Delhi
- Dedicated on-site operations leads for each of the 2 conference halls to manage parallel session schedules without conflict
- A centralised registration management system with dedicated branding and Q-management (100 units) to handle high-volume delegate check-in efficiently
- Purpose-built VIP zones — a 117 sqm Speakers Lounge, 54 sqm Board Room and 36 sqm Press Room — each with partition walls, carpeting, seating and digital branding
- Full exhibition floor fit-out: standard 9 sqm shell scheme booths, 1,200 sqm exhibition carpet and 4,500 sqm pathway/foyer carpeting
- Conference & dining area build: two stages (40’x16′ and 28’x16′) with LED screen risers, podiums, 400+ banquet seats, buffet and customised bar counter
- Experiential branding: a 50’x10′ custom graffiti wall, 30’x10′ celebrity wall with integrated TV, LED strip tunnels, a selfie point and 500+ plants for ambience
- Infrastructure and safety backbone: dual gensets (125kVA + 62kVA) for AV power, a fully equipped medical room, and automated hand sanitiser stations
- Close coordination with exhibitors on booth logistics, ensuring smooth setup, operation and dismantling
- Safety, compliance and protocol management aligned with the standards expected of a government-supported national event
Key Deliverables
- 4 successfully executed city roadshows building nationwide pre-event engagement
- 2 fully operational conference halls running parallel session tracks over 3 days, complete with staging, LED backdrops and podiums
- Complete exhibitor and booth management across a fully fabricated exhibition floor
- Dedicated Speakers Lounge, Board Room and Press Room for dignitaries, delegates and media
- End-to-end registration management for 12,000+ delegates, including registration branding and queue management
- Fully operational food court and dining area for delegate hospitality
- Experiential branding elements — graffiti wall, celebrity wall, LED tunnels and selfie point — enhancing the visitor experience
Project Highlights
- Delivered India’s largest FinTech Festival for a globally recognised organiser backed by Temasek Holdings, Singapore
- Successfully managed a multi-city-to-national-event operational pipeline within a single engagement
- Executed a large-scale fabrication programme spanning exhibition, conference, VIP, dining, food court and registration zones across Hall 3 & 4
- Delivered signature experiential elements including a 50-foot graffiti wall, celebrity wall and LED tunnel installations
- Hosted an international delegation spanning Singapore, the UK, Israel, Canada, Japan, Finland, Brazil and Russia
- Operated under the direct backing of NITI Aayog and six central government ministries
Result
DOPS Event Operations LLP delivered a fully seamless experience across the roadshow-to-main-event journey, enabling Constellar Exhibitions to host a Tech festival of national significance without operational disruption. The parallel conference halls ran on schedule, registration for 12,000+ delegates was handled without bottlenecks, and VIP and exhibitor experiences met the standards expected of an internationally attended, government-backed event.
Key Statistics
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12,000+ Delegates Managed |
500+ Speakers & Leaders |
4 City Roadshows |
2 Conference Halls |
|
5,700 sqm Total Carpeted Area |
400+ Banquet Seats |
187 kVA AV Power Backup |
500+ Plants for Décor |